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Genesys Cloud Architect 101: The Basics

YouTubeSeth On Call

Genesys Cloud Architect 101: The Basics

Today we’re diving into Genesys Cloud and walking through the basics of the Architect interface. Genesys Cloud is a modern, cloud-based contact center platform originally developed by Interactive Intelligence and later acquired by Genesys Telecommunications Laboratories. It powers call centers around the world. In this video, we focus on one ...

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