Ever notice how a pilot’s calm voice during turbulence makes everything feel… survivable? The plane might be shaking. Your stomach drops. Everyone’s gripping the armrest. And then the pilot comes on. No drama. No panic. Just clarity. Personal injury cases are the same. Clients are dealing with pain, uncertainty, and fear about their future. Strong client service in our world means... ☑ Explaining delays before frustration sets in ☑ Setting expectations early and honestly ☑ Communicating without