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Dec 9, 2024 · The customer service and support function is vital to maintaining customer loyalty and influencing brand perceptions. Gartner for Customer Service & Support Leaders provides indispensable insights, advice and tools needed to achieve service and support leaders’ mission-critical priorities, specifically improving the customer experience while managing costs; …

Oct 22, 2024 · Gartner, Inc. today revealed its top strategic predictions for 2025 and beyond. Gartner’s top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact. “It is clear that no matter where we go, we cannot avoid the impact of AI,” said Daryl Plummer, Distinguished VP Analyst, Chief of Research and …

Gartner defines the network firewall market as the market for firewalls that use bidirectional stateful traffic inspection (for both egress and ingress) to secure networks.

Compare the best enterprise software and services with Gartner Peer Insights. Explore in-depth product reviews from verified users and find the right solutions for you.

Oct 21, 2024 · Trend 4: Post-quantum cryptography (PQC): Data protection that is resistant to quantum computing (QC) decryption risks. Business benefits: Protects data from the security risks that will come with the advent of quantum computing. Challenges: PQC algorithms are not drop-in replacements for existing asymmetric algorithms. Current applications may have performance …

Access Labor Market Insights from Gartner to benchmark HR analytics, understand the changing labor climate, and refine your talent strategy for critical segments.

Gartner defines manufacturing execution systems (MES) as a specialist class of production-oriented software that manages, monitors and synchronizes the execution of real-time physical processes involved in transforming raw materials into intermediate and/or finished goods.

CIOs must continuously adapt their technology investment and deployment strategies to meet the evolving expectations of executive leadership. This research offers insights into the 2025 technology spending plans and digital investment goals of state and provincial government CIOs, providing strategies to achieve mission-critical outcomes and position their organizations for …