More than 8 million customers could have a stake in this upcoming court case. The clock is now ticking for them to decide if ...
When a serious complaint hits your business, the difference between chaos and control comes down to how prepared your team is ...
These servers deserve a RAISE, to say the least.
A Live Nation Entertainment ticketing employee says it was immature and unacceptable that he called customers stupid. Ticketing worker Benjamin Baker testified Tuesday in Manhattan federal court ...
Small businesses are always looking for ways to reduce friction for existing customers. AI-powered automation can help.
A Milwaukee Rocky Rococo employee says a customer pepper sprayed her through the drive-thru window before speeding away, and ...
Southwest Airlines updated its 'Customer of Size' policy in January 2026, requiring customers who may not fit within a single ...
Many State Farm auto insurance policyholders in Mississippi will receive a cash-back dividend this summer, according to a news release. The company’s board of directors has approved a dividend for ...
At least 35 times since August, federal judges have ordered the administration to explain why it should not be punished for violating their orders in immigration cases. By Mattathias Schwartz Zach ...
Am I the only one who finds it ironic that in an age of "positive psychology," anger has become the dominant socially-expressed emotion? Many politicians have given up even the façade of dignified ...
Turn angry customer moments into loyalty by staying calm, listening first, and offering clear next steps faster than most people do. Follow a simple de-escalation flow: pause, listen without ...
Ethan Hawke revealed that he has grown "angry" with Tom Cruise, explaining that the "Mission: Impossible" star’s high-risk stunt work has changed what audiences and studios expect from actors across ...
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