Google search results are changing fast. Instead of the familiar blue links, many users now see AI Overviews at the top, ...

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

As new warnings of attacks against Amazon users are posted to Facebook and X, here’s what you need to know and do.

During a heated debate at a Public Service Commission hearing Wednesday morning Gas and Electric Co.’s (BGE) representatives ...

Beyond mistakes or nonsense, deliberately bad information being injected into AI search summaries is leading people down ...

CEO Sundar Pichai said Wednesday the surge in CapEx spend will let the company set "an eye toward the future" amid a boom in ...

Retail conglomerate behind Kmart and Officeworks signs multi-year deal with Google Cloud to deploy AI agents for customer service and internal productivity ...

It’s like looking into a crystal ball, or being told by your predator exactly how you’ll be consumed.

The complaint was filed with the United States Securities and Exchange Commission (SEC) and alleged that Google breached its own “AI principles" in a customer support response. A former Google ...

Airbnb is leveraging AI for customer support, handling a third of requests in North America and planning global expansion.

CARRUM DOWNS, VIC - February 03, 2026 - PRESSADVANTAGE - Fix-It Right Plumbing, a respected Australian-owned plumbing ...

LLMs still rely on search, shifting SEO from head terms to the long tail. Here’s how to use AI to uncover real customer questions and win.