Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

(TNS) — The Lyon County Emergency Communications Center has officially begun piloting its new AI call bot, named “Betty”, starting Monday, Dec. 1. The AI bot will begin answering ten types of select ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Sales teams are constantly under pressure to hit their sales targets faster and be more productive and efficient. That’s where AI voice bots can be beneficial. In addition to being powerful customer ...

Katelyn is a writer with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

While AI has surged in popularity in America, with 78 percent of employees reporting use of AI tools in a recent survey from Anagram, the technology is also making major waves in the dating culture.

CVS Pharmacy is going to use AI to answer customers' questions on the phone before taking you to a live agent, CVS Health CTO Tilak Mandadi told WSJ.

Schools across America are scrambling to ban ChatGPT and implement policies to detect AI-generated homework. Teachers are worried about cheating. Parents are demanding clarity on AI policies.

The best way to know if your child is using AI chatbots "is simply to ask, directly and without judgment," said Akanksha Dadlani, a Stanford University child and adolescent psychiatry fellow.

Long gone are the days of slowly sifting through dense pages of information for answers to mind-bending questions or remaining up-to-date with scientific discoveries. Now, artificial-intelligence bots ...