Sometimes modifier keys on the keyboard may not work properly. If this is the case, you may find that either specific keys will not work, or certain combinations of keys will not work.

If the @ (Shift 2) or # (Shift 3) keys are not working on your Windows 11/10 PC or laptop, then one of these suggestions is sure to help you fix the issue.

Fix #1: Ensure that the designated keys on the keyboard are working. Before you do anything, one basic troubleshooting step that you want to do is to ensure that it’s not a keyboard issue.