Any indication by an employee of a problem related to a medical or other disabling condition should trigger the employer to consider the ADA’s requirements to initiate the interactive process.

ADA’s Interactive Process May Require Employers to Follow Up with Third Parties by: Fiona W. Ong of Ogletree, Deakins, Nash, Smoak & Stewart, P.C. - Our Insights ...

The ADA's interactive process requirement is a critical protection that ensures employers make decisions based on dialogue and facts, not assumptions.

Fourth Circuit affirms employer’s right to deny Americans with Disabilities Act accommodation where employee refused to provide medical info—interactive process is m ...

But it takes intentional modeling and cultural change to get there. Applying The Spirit Of The Interactive Process The ADA’s interactive process is rooted in purposeful communication.