Some users get a “Payment Status Not Available” error with the vague explanation that “according to information that we have on file, we cannot determine your eligibility for a payment at ...

IRS explains why Americans are getting the "Payment Status Not Available" error message.

The message pops up when people enter their information using the IRS’ “Get My Payment” tool that’s supposed to tell them the status of their stimulus payment.

The message pops up when people enter their information using the IRS’ “Get My Payment” tool that’s supposed to tell them the status of their stimulus payment.

Some users get a “Payment Status Not Available” error with the vague explanation that “according to information that we have on file, we cannot determine your eligibility for a payment at ...