A recent article from Mayo Clinic President and CEO Gianrico Farrugia, M.D., offers a compelling glimpse of what that future ...

Find out how they plan to boost patient experience in the years to come. The COVID-19 pandemic put patient experience on the back burner, but a survey from HealthLeaders suggests that this key ...

Healthcare is among the most challenging, and rewarding, industries. While is is over 17% of the GDP, it also embodies our ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Multiple factors contribute to a positive patient experience, says the new CMO of AdventHealth Altamonte Springs. They include effective communication with patients, the hospital environment, food ...

Hospitals have long tracked patient satisfaction ratings, but they didn't always carry great significance. While all hospitals want happy patients, hospitals have been historically plagued with the ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

As we get further away from the Covid-19 pandemic of 2020, we are still feeling the repercussions four years later. As one of the hardest-hit sectors, it’s no surprise that one of the industries that ...

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

For most patients, a diagnosis is just the beginning of an uncertain journey filled with long wait times, fragmented ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...