Business Wire

Despite Ubiquity, Travel Apps and Websites Deliver Substandard User Experience, J.D. Power Finds

Digital Apps for Airline, Hotel and Rental Car Play Critical Role in Overall Travel Experience TROY, Mich.--(BUSINESS WIRE)--Travel apps and websites are heavily relied-upon digital tools used by ...
TravelPulse

The Current State of Traveler Satisfaction With Industry Apps, Websites

Travel apps and websites have significant room to improve in comparison to other industries, according to the J.D. Power 2023 U.S. Travel App Satisfaction and the J.D. Power 2023 U.S. Travel Website ...
Business Wire

Declining Satisfaction with Apps among Owners of Gas-Powered Vehicles Highlights Gaps in Key Features and Performance, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Connectivity-related issues remain a significant hurdle for manufacturers’ mobile apps for internal combustion engine (ICE) vehicles, according to the J.D. Power 2024 U.S ...
CSR Wire

J.D. Power Recognizes Fifth Third as No. 1 for Banking Mobile App User Satisfaction Among Regional Banks

CINCINNATI, July 8, 2025 /CSRwire/ – J.D. Power has recognized Fifth Third Bank (NASDAQ: FITB) as America’s best mobile banking app experience among regional banks as part of its 2025 U.S. Banking ...