This course is designed to improve the problem-solving skills of all employee levels in any industry – from health care and finance to human services and manufacturing – by providing an understanding ...

A new PCAOB spotlight report provides staff observations regarding the potential positive impact of performing a root cause analysis on the quality of audits performed by PCAOB-registered public ...

A fishbone diagram allows you to see the cause and effect of processes. It is frequently called an Ishikawa Diagram. It is one of 7 effective QC tools used within Six Sigma. The three phases of the ...

Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

When it comes to quality and safety improvement, healthcare leaders spend plenty of time analyzing adverse events and what led up to an unfavorable outcome. At NYC Health + Hospitals, leaders are ...