After months of funds being held in limbo, payment processor's new president promises to release funds, as well as other reforms at PayPal. Steven Musil is a senior news editor at CNET News. He's been ...

Getting banned from PayPal is the worst nightmare for e-Commerce business owners. The internet is replete with saddening stories of merchants banned from PayPal due to excessive disputes. Here’s one ...

Gripe Line reader Bob wrote for help in getting two refunds he felt he was owed by PayPal. “I have been twice burned by PayPal,” he says. “In the first case, I ordered a product that was never sent.” ...

A former PayPal employee filed a gender discrimination complaint against the company on Thursday, alleging that her supervisor passed her up for a promotion because the job would require international ...

PayPal has established itself as the de facto method of transacting money on the Internet. It is ruffling some feathers, though, with business and dispute resolution practices that seem to be focused ...

What happens when a customer orders something online and realizes it’s the wrong size, didn’t come at all, or doesn’t look like what the pictures showed online? Online dispute resolution happens in ...