NHS staff in Scotland will be trained on using compassionate communication after a study found patient safety could be improved by having someone listen to their experiences after adverse events. The ...

NHS Shared Business Services (NHS SBS) has launched a £250m communications framework focused on patient and citizen communications. The framework includes suppliers with a range of services from ...

Spending on media and communication staff within the NHS has increased year-on-year for the past half decade. SNP ministers are being told to “swap the spin doctors for the real kind” as figures ...

The lives of deaf patients are being put at risk due to communication barriers in the NHS, charities have warned. Deaf people often misunderstand treatment plans and rely on family members to ...

UK law changes pose a threat to the security of messaging apps - and therefore their use in the NHS. In The BMJ today, doctors warn that patient care will suffer if they can no longer use apps such ...