Bank criticised for tone of spending summaries, with one user complaining to ombudsman over ‘humiliating’ use of data ...

Digital bank Monzo has been accused of overstepping the mark by using data it holds on customers to call out their spending ...

Monzo, a top UK-based digital bank, has been hit with a penalty of £21,091,300 for “inadequate anti-financial crime systems and controls.” In a public statement the UK Financial Conduct Authority said ...

Fintechs may be giving banks a run for their money on innovation, but fresh data reveals they’re also competing on the unenviable field of complaints. New figures from the Financial Ombudsman Service ...

Monzo, which has some 14 million customers, has taken action to help protect its customers. It comes as fraudsters are ...

One customer at the digital bank was told she spends “more than most” on Just Eat takeaways.