Loyalty programs need to be more focused on immediate and functional rewards. Between a tougher economy and consumer demand ...

Walk into a big-box store, and you’re just another transaction. But walk into a local garden center, and you’re more likely to be remembered by name. While larger retailers compete on volume, ...

Petco is enhancing its presence in Latin America by implementing the Teamwork Commerce omnichannel solution at its more than 118 stores in Mexico and Chile. The implementation includes the solution ...

A European competitor to Square could be making moves in the US soon, as SumUp — the POS provider — has acquired a customer loyalty startup named Fivestars. It’s no secret that customer retention has ...

Razorfish research found fewer than one in four consumers say "brand love" is what brings them back. Loyalty isn't earned ...

Retailers across Nigeria are witnessing a silent revolution at the checkout counter. Customers move quickly, expect instant service, and pay with taps, scans, and transfers. When stores fall short, ...

Loyalty programs are having a full-circle moment. Before the digital age, they were mostly punch card-style analog programs. Then, came email signup lists, and for a while it seemed like every other ...

New data shows loyalty programs are valuable tools for developing strong customer relationships. Here’s how to create an effective one. A successful loyalty strategy offers customers tangible value ...