At its core, KM is about people. Nearly all of our respondents (93%) identified communication and active listening as top skills for KM; 87% cited relationship building. KM professionals play a key ...

Public sector organizations in emerging economies could improve their performance and resilience by taking a more systematic ...

In today's application programming interface (API) economy and generative AI-obsessed world, automation initiatives are at the forefront for every company and enterprise. The topic dominates ...

Simon Johnson is General Manager UK and Ireland at Freshworks. He is responsible for helping customers with their strategic service desk, help desk and customer experience projects. In 2018, companies ...