Patients at the University of Chicago Medicine featured in a promotional video seamlessly refill prescriptions, book appointments and even get parking tips with the help of Agentforce, Salesforce Inc.

Forbes contributors publish independent expert analyses and insights. I am an MIT Senior Fellow & Lecturer, 5x-founder & VC investing in AI This voice experience is generated by AI. Learn more. This ...

Salesforce is turbo-charging its AI assistant Slackbot with more than 30 new capabilities. The assistant has access to messages, channels and files within Slack and access to Salesforce systems. For ...

The tech industry continues to undergo layoffs. Today, news broke that Salesforce is laying off employees. The move comes just days after CEO Marc Benioff said AI was helping the company ship more ...

Slow Agentforce adoption highlights the poor data quality and operational readiness limiting enterprise AI adoption. The post ...

Salesforce launched a suite of monitoring tools on Thursday designed to solve what has become one of the thorniest problems in corporate artificial intelligence: Once companies deploy AI agents to ...

Customer service platforms are undergoing a fundamental shift as AI moves from a supporting role into the core of how interactions are managed, routed and resolved. Salesforce has positioned its ...

Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Formerly known as Intercom, Fin offers an AI agent that can resolve customer queries across ...

Defining itself as the number one AI customer relationship management platform in the world, the biggest way the company is tapping into the power of AI is through agentic AI, or the implementation of ...