Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

As the last few days of 2025 come into view, thoughts are naturally turning to what next year will hold for the channel – and there is no better way to find out than by asking those working in it.