In fact, one of the things we're doing is we're implementing change management in ServiceNow. I won't detail all of stage three here; I recommend checking the slides in CDW's Now at Work presentation.

Change is difficult, and the reluctance to change, often on the part of end-user employees, has been at the heart of countless failures of new technology deployments within businesses. Such failures ...

Tommy Peterson is a freelance journalist who specializes in business and technology and is a frequent contributor to the CDW family of technology magazines. When the city of Los Angeles replaced its ...

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

Digital transformation is a necessity for many businesses. But so many of these efforts fail due to a lack of change management. Companies of all types and sizes are investing heavily in the ...

Nestlé rolled out 20 applications on the ServiceNow platform across its global workforce of 270,000 people. It’s success has been guided by five pillars, which we outline below. Nestlé is an ...