KIRKLAND, Wash. & AUSTIN, Texas--(BUSINESS WIRE)--Sept. 12, 2006--Covestic Inc.: -- Covestic partners with Lombardi to produce an IT Service Management (ITSM) Business Process Management (BPM) ...
PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced that the change management module in its flagship IT help desk software, ServiceDesk Plus, has ...
Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...
In an August 2004 Computerworld.com article titled “An Introduction to Visible Ops,” Kevin Behr, Gene Kim and George Spafford described their methodology for implementing the best practices found in ...
Practitioners in information technology face pressures on many fronts. In addition to the demands to become more efficient, IT must now address challenges to maintain a secure state and comply with ...
Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...
What gives when the Information Technology Infrastructure Library advice says seek total control of your technology assets but cloud computing says don’t sweat the small stuff? If, like the Air Force, ...
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