Use these effective counseling techniques in your conversations with employees to foster understanding, resolve conflicts, ...

-- Controlling types have to be right. There is always an excuse for their behavior (however brutal) and always a reason to blame others. Controlling people are perfectionists and micro-managers.

One study concluded that empathy helps de-escalate conflicts, improve communication, and find collaborative solutions. While it can build rapport in healthy relationships, an over-reliance on ...

Offering calm, disengaged responses might quell conflict in some situations, but it’s not a long-term strategy, experts say.

We all have people with whom we struggle, problematic people who seem to drain us of our energies, rub us the wrong way, poke, provoke, frustrate or trigger us. What’s really happening when we find ...

Everyone knows managing stress is a must in the workplace. However, what happens when people, rather than tasks, are the source of that stress? Here are some tactics to effectively manage ...

It’s safe to say that dealing with a difficult boss is a pretty universal experience. Recently, three out of four employees said their boss is the most stressful part of their job. The numbers speak ...

Washington Post: ...