According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

Technology is supposed to set organisations free. Presenting a utopian vision, technology providers promise a world where organisations can constantly add new software to their infrastructure to ...

Performance rarely fails because of talent. It stalls when strategy, visibility, and accountability break down.

Zoho Corporation, a leading global technology company, today announced numerous enhancements to Zoho One, its all-in-one business software platform, featuring an evolution in the user experience that ...