The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent. Fin ...
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Salesforce acquires Fin, formerly known as Intercom
Salesforce signed a definitive agreement to acquire Fin, a customer agent vendor formerly known as Intercom, for approximately $3.6 billion. The deal comes only one month after Intercom adopted the ...
Salesforce's (CRM) $3.6B deal to acquire Fin pushes the tech giant further into customer engagement, RBC Capital Markets said. “Stepping back, we think the acquisition is interesting, particularly as ...
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