Some customers walk in convinced they already know who’s in charge. What would you do if a customer insisted your young manager didn’t know how to take vitals and demanded that you do it instead?

The right to refuse service to rude customers: Is it legal for a business? We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to ...

We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to anyone.” But is that really true? Do business owners have the legal right to ...