Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...

The 2025 QSR Drive-Thru Report showed yet another lane in the race to value that’s dominated the sector. It’s become clear consumers are defining “value” through multiple viewpoints. How are operators ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

The drive-thru revolution began nearly a century ago and has transformed into one of America's most significant dining phenomena. S. business at major chains. Today's fast-paced innovations are ...

Taco Bell is the fastest drive-thru in the country for the fifth consecutive year, with an average service time of 257 seconds, per QSR Intouch Insight’s 2025 Drive-Thru Study. The annual report shows ...