If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

Forbes contributors publish independent expert analyses and insights. Exploring Cloud, AI, Big Data and all things Digital Transformation. If customer experience is the center of digital ...

A few weeks ago, I wrote about Intuit and its push into a hybird desktop-cloud software offering, specifically the unveiling of an app store and the opening of its API to developers who want to free ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

X2CRM gives small businesses the power, control and flexibility offered by more complex and expensive enterprise CRM applications in a compact, easy to use and cost effective package. Spanning ...

Name any part of the customer journey, like onboarding, support, retention and upselling, and it’s pretty much guaranteed that you’ll find a B2B customer management tool for it. But with so many tools ...

Add Yahoo as a preferred source to see more of our stories on Google. TEL AVIV (Reuters) - Glassbox, an Israeli provider of customer management technology, said on Thursday it raised $25 million in a ...