Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

Part of the cost of doing business is losing customers. In some cases, there may not be anything a small business can do to retain the customer, as his needs may have changed. However, if there is a ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa Mabasa, ...

Have you agreed internally on your company's five most critical customer contact points? Are your people aware (on a frequent basis) of the customer feedback which you receive? Do you inform customers ...

Complaint-handling is an integral part of a landlord and tenant relationship. This @insidehousing webinar, sponsored by @Localz, discusses how to streamline efficiency and increase tenant satisfaction ...

João Pedro Almeida explains why rising complaint volumes are only a symptom of deeper operational inefficiencies and how ...