BUFFALO, N.Y. — When New Yorkers purchase a product or service, they expect they are getting a quality product. Sometimes, those expectations fall short and consumers want to make sure they're getting ...

Bad customer service can be frustrating, but consumer experts say you shouldn't be left paying for poor work, bad products or unresolved problems and you may have more power than you think to get your ...

No matter what industry you’re in, customers want quick responses when they contact you with complaints. Customer service agents similarly want to resolve issues on the first try. First contact ...

DES MOINES, Iowa — After sorting through a total of 3,700 consumer complaints, Attorney General Brenna Bird has revealed the top ten consumer complaints received by her office in 2023. The complaints ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

Raymond James will pay over $1.9 million to settle FINRA allegations that it failed to properly report written customer complaints to regulators for years. Regulations require firms like Raymond James ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Frigidaire has the most complaints so far, but GE, LG, Samsung, and Whirlpool all have consumer complaints.

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...