Las Vegas Sun

Arkose Agent Trust Manager Helps Companies Accelerate Revenue by Classifying and Controlling Agentic Traffic as a Customer, an Authorized Agent or an Adversary

Arkose Labs , the leader in agent trust, today announced the launch of Arkose Agent Trust Manager . It arrives just as e ...

More than chatbots: why business AI agents are Big Tech’s next product battleground

Meta’s just-launched Business Agent could mark a major shift in how companies of all sizes deal with customers. But what are ...
Diginomica

The Customer Agent - Intercom pitches a future of one agent supporting the entire customer lifecycle

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, ...
AOL

Your next customer service agent could be generative AI

Generative AI has threatened, or promised, to disrupt every industry out there, and customer service is no exception. In fact, the tech has already found its way into customer care centers.

Decagon Introduces Duet Autopilot, the First Verified Self-Improving AI Agent for Customer Experience

Decagon, the leader in conversational AI agents for concierge customer experiences, today announced Duet Autopilot, the first ...
Opinion

AI agents won’t transform commerce until retailers redesign how decisions get made

AI agents won't transform retail until businesses fix fragmented data layers and map operational accountability.