Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases.

The “Minimum Requirements” section described the functionality the agency expected to be part of the “customer service database call tracking system.” Here are some of the items from the ...

A Buzzfeed investigation is questioning the number of sexual assault complaints in the Uber customer service database.

Excellence in client experience isn’t just a strategy; it’s a culture that should permeate every level of your organization.

For tech service companies, an effective onboarding process isn’t just about setting up accounts and briefing new clients on features. From establishing clear communication channels to outlining ...

Uber has had five claims of rape and "less than 170" cases of sexual assault reported to its customer-service database between December 2012 and August 2015.