HCLTech and Cisco have launched an updated version of the Fluid Contact Center solution, combining artificial intelligence and cloud technology to ...

HCLTech. a leading global technology company, today announced the launch of an enhanced version of its Fluid Contact Center solution in collaboration with Cisco.The solution features Al ...

-- New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. -- Webex AI Agent and Cisco AI ...

In a move aimed at bolstering its “cognitive collaboration” storyline, Cisco today announced a series of new capabilities, products, and integrations for its collaboration and contact center ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

Cisco Systems Inc. is enhancing its Webex contact center and videoconferencing platform with expanded artificial intelligence capabilities that are designed to boost productivity for workers, no ...

After Cisco Collaboration EVP and GM Amy Chang made her debut on the Enterprise Connect stage last March, industry analyst Zeus Kerravala wrote a No Jitter post titled, “Cisco's Amy Chang Shines in ...

Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...

HCL Technologies (HCL Tech) announced the launch of an enhanced version of its Fluid Contact Center solution in collaboration with Cisco.

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...