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At Enterprise Connect, Amazon shows how improved features can enable more efficient contact centers. Written by eWEEK content and product recommendations are editorially independent. We may make money ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

Amazon Web Services Inc. said today it’s adding more machine learning capabilities to its cloud contact center platform Amazon Connect, making it easier for companies to forecast demand and analyze ...

AWS introduces generative AI in Amazon Connect to improve customer service with AI-assisted responses and analytics New AI tools in Amazon Connect simplify chatbot creation and unify customer profiles ...

Amazon Web Services (AWS) has introduced Amazon Connect, a self-service, cloud-based contact centre service that makes it easy for any business to deliver better customer service at lower cost. The ...

AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an integration with Sprinklr Modern Care and ...