Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

(TNS) — The Lyon County Emergency Communications Center has officially begun piloting its new AI call bot, named “Betty”, starting Monday, Dec. 1. The AI bot will begin answering ten types of select ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Ashley Velie is a Peabody Award-winning producer for 60 Minutes who has worked overseas and in the U.S. for CBS News since 1998. She has received multiple awards and nominations for stories on war, ...

A new testimony from a remote worker in Kenya details the grueling and exploitative work behind romantic AI chatbots.

Katelyn is a writer with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

While AI has surged in popularity in America, with 78 percent of employees reporting use of AI tools in a recent survey from Anagram, the technology is also making major waves in the dating culture.

Schools across America are scrambling to ban ChatGPT and implement policies to detect AI-generated homework. Teachers are worried about cheating. Parents are demanding clarity on AI policies.

The best way to know if your child is using AI chatbots "is simply to ask, directly and without judgment," said Akanksha Dadlani, a Stanford University child and adolescent psychiatry fellow.